FAQs

Orders are usually prepared within 1-3 business days. Delivery estimates vary by destination. Please review our Shipping Policy for supported regions and current transit windows.

When your order ships, we will email you a tracking link. Tracking may take 24-72 hours to update after the parcel is handed to the carrier. If you need help, email service@oovault.com with your order number.

Email service@oovault.com as soon as possible with your order number and the requested change. We will check whether the order can still be updated. Changes cannot be guaranteed once processing or dispatch has begun.

Check your spam or promotions folder and confirm that the email address used at checkout is correct. If it is still missing, email service@oovault.com with your full name and checkout email address.

Eligible items may be returned within 30 days of delivery when they meet the conditions in our Return & Refund Policy. We do not offer direct exchanges. To choose a different item, return the eligible item for a refund and place a new order.

Materials vary by design and may include gold, sterling or fine silver, titanium, pearls, and gemstones. The exact composition is shown on each product page.

Measurements, closure details, and other specifications are listed in the Details & Dimensions section of each product page.

Keep your earrings dry, avoid direct contact with perfume and lotions, wipe them gently after wear, and store each piece separately in its pouch or box.

Orders are packed in OOVAULT presentation packaging suitable for gifting. Product and packaging details may vary by item. If you have a special request, contact us before ordering and we will confirm what is available.

Email service@oovault.com or use our Contact Us form. Please include your order number and the email address used at checkout when contacting us about an order. We reply within 24 hours.