Refund policy

Return & Refund Policy

We want you to love your OOVAULT pieces. If you are not completely satisfied with your order, contact us at service@oovault.com within 30 days of delivery.

Return Eligibility

Items must be unworn, unused, and returned in their original packaging. For hygiene reasons, earrings and pierced jewellery can only be returned if they are unopened, unworn, and in their original condition.

Exchanges

We do not offer direct exchanges. If you would like a different item, return the eligible item for a refund and place a new order.

Non-Returnable Items

We cannot accept returns for worn earrings, customized or personalized items, final sale items, gift cards, or items returned without prior approval.

How to Start a Return

Email service@oovault.com with your order number and reason for return. If your return is accepted, we will provide return instructions. Please do not send items back without contacting us first.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping fees are non-refundable unless required by law.

Refunds

Once your return is received and inspected, we will notify you whether the refund is approved. If approved, we will initiate the refund to your original payment method within 5 business days. Your bank or payment provider may require additional time before the funds appear in your account.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact service@oovault.com within 7 days of delivery with your order number and clear photos so we can help.

Contact

Infinite Vault LLC, trading as OOVAULT
75 E 3rd St Ste 7, Sheridan, WY 82801, United States
Email: service@oovault.com
Phone: +1 307 256 6925