Shipping policy

Shipping Policy

Order Processing

Orders are usually prepared within 1-3 business days after payment is confirmed. During peak periods, product launches, holidays, or carrier backlogs, processing may take a little longer.

Where We Ship

We currently ship to many major destinations. Availability varies by country, postal code, local carrier coverage, and customs requirements.

  • North America: United States, Canada, and Mexico. Estimated transit time: 7-15 business days.
  • Europe: United Kingdom and selected European destinations. Estimated transit time: 6-16 business days.
  • Asia Pacific: Singapore, Malaysia, Thailand, Japan, Philippines, Indonesia, South Korea, and selected nearby destinations. Estimated transit time: 3-12 business days.
  • Oceania: Australia and New Zealand. Estimated transit time: 6-12 business days.
  • Middle East: United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, Israel, and selected destinations. Estimated transit time: 5-22 business days.
  • Africa: South Africa, Nigeria, Kenya, Ghana, Uganda, Tanzania, Rwanda, Mauritius, Seychelles, and selected destinations. Estimated transit time: 9-22 business days.
  • Latin America: Brazil, Chile, Argentina, Colombia, Costa Rica, Uruguay, and selected destinations. Estimated transit time: 6-22 business days.

Transit times begin after dispatch and are estimates, not guarantees.

Shipping Rates

Standard shipping is free on qualifying orders over $100, where available. Any other shipping charges are calculated at checkout based on the destination, package weight, and available carrier service. If a destination or postal code is unavailable at checkout, we cannot ship to that address at this time.

Remote Areas

Some remote areas, islands, military addresses, and restricted postal codes may require extra time or may not be serviceable. If your address is affected, we will contact you before shipping.

Tracking

Once your order ships, you will receive a tracking number by email. Tracking may take 24-72 hours to update after the parcel is handed to the carrier.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, brokerage fees, or local handling charges. These charges are set by the destination country and are the customer’s responsibility unless otherwise stated at checkout.

Delivery Issues

Please make sure your shipping address is complete and accurate. Delivery may be delayed by incorrect addresses, customs clearance, recipient unavailability, weather, or local carrier restrictions.

Lost or Delayed Packages

If tracking has not updated for an unusual amount of time, email service@oovault.com with your order number and tracking number. We will help open a carrier inquiry. Carrier investigations may take several business days.