Returns & Refunds

Returns & Refunds

Eligible OOVAULT items may be returned within 30 days of delivery. Contact service@oovault.com before sending anything back so we can confirm eligibility and provide instructions.

Return Eligibility

Items must be unworn, unused, and returned in their original packaging. For hygiene reasons, earrings and pierced jewellery can only be returned if they are unopened, unworn, and in their original condition.

Exchanges

We do not offer direct exchanges. To choose a different item, return the eligible item for a refund and place a new order.

Refund Timing

Once your return is received and inspected, we will notify you whether the refund is approved. If approved, we will initiate the refund to your original payment method within 5 business days. Your bank or payment provider may require additional processing time.

Damaged, Defective, or Incorrect Items

Contact service@oovault.com within 7 days of delivery with your order number and clear photos so we can help.

For complete eligibility, shipping, and non-returnable item details, read our Return & Refund Policy.